Limited Product Warranty

1. Warranty Scope
FM8 Pty Ltd (“the Company”) warrants to the original purchaser (“the Customer”) that its products are free from defects in materials and workmanship. The standard warranty period is 12 months from the date of dispatch. This warranty is provided in lieu of all other warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose.

For specific components identified by the Company (e.g., high-wear items such as belts, rollers, or wear strips), an extended pro-rata warranty may apply. The terms and duration of any pro-rata warranty will be clearly stated on the product's data sheet or sales invoice.

2. Pro-Rata Warranty Terms (Where Applicable)
If a pro-rata warranty is specified for a product, it is structured as follows:

  • Initial Period (e.g., first 6 months): 100% replacement for verified manufacturing defects.

  • Pro-Rata Period (e.g., remaining 6 months up to a 12 month total): Replacement is provided on a pro-rata basis, calculated based on the percentage of the total warranty life that has been consumed. The customer will be invoiced for the consumed portion of the product's current list price.

Example: If a 1-year pro-rata warranty product fails after 9 months, 9/12 (66.6%) of the warranty life is used. The customer would be responsible for 66.6% of the current replacement cost.

3. Warranty Claims & Process
To initiate a warranty claim, the Customer must:

  • Notify the Company in writing (via email to info@fm8.global) within the applicable warranty period.

  • Provide a detailed description of the alleged defect and supporting evidence (e.g., photos, video).

  • Provide proof of purchase (invoice number and date).

  • If requested by the Company, return the product freight-prepaid for inspection.

Upon validation of the claim, the Company will, at its sole discretion, either:

  • Repair the defective product;

  • Replace the defective product (under the standard or pro-rata terms as applicable); or

  • Refund the purchase price of the defective product.

4. Exclusions & Limitations
This warranty shall not apply to defects or damage resulting from:

  • Improper installation, operation, or maintenance not in accordance with the Company’s published guidelines.

  • Use of the product with non-FM8 components that cause damage or are incompatible.

  • Normal wear and tear, corrosion, or deterioration.

  • Accident, misuse, abuse, neglect, modification, or alteration.

  • Operation outside of the product’s specified design limits or environmental conditions.

  • For pro-rata warranties, failure due to normal wear life is excluded and covered only under the pro-rata terms.

5. Sole Remedy
The remedies described above are the Customer’s sole and exclusive remedies for any breach of this warranty. The Company shall not be liable for any consequential, incidental, or indirect damages of any kind, including but not limited to loss of production, loss of profit, or business interruption, arising from the use or inability to use the product.

6. Governing Law
This warranty shall be governed by and construed in accordance with the laws of Queensland, Australia.